A payment failed but money was deducted
The stated reversal timeline is T+1 working day. Keep your transaction reference and contact support if you need help checking the status. Reversals follow the wallet and applicable issuer terms.
HELP CENTRE
A little clarity goes a long way.
Find answers about ordering, rewards and optional ShigramPay.
A CLOSER LOOK
Start with the situation you need help with.
Keep the restaurant name and order reference close by. These details help support identify the order and coordinate with the restaurant.
The restaurant rejected the order
The amount goes back to the ShigramPay wallet instantly. If your record does not match that outcome, contact support with the order and transaction references.
An order is wrong or has not arrived
Support checks the issue with the restaurant before the applicable amount is returned to the wallet. Restaurants handle delivery themselves, so delivery problems are resolved in coordination with that restaurant.
You want to cancel or close an account
Orders cannot be cancelled once placed, and change-of-mind refunds are not offered. Before account closure, use your wallet balance where possible; any remaining balance is handled under the issuer’s terms and applicable directions.