Operator and wallet issuer
Shigram is operated by ShigramPay Private Limited (CIN U58201KA2025PTC201861), #109, 2nd Floor, 27th Main Road, HSR Layout Sector 2, Bengaluru, Karnataka 560102. The ShigramPay wallet is a semi-closed prepaid payment instrument (PPI) issued by Transaction Analysts (India) Pvt. Ltd., an RBI-authorised PPI issuer. ShigramPay Private Limited provides the technology platform; it is not the wallet issuer.
Orders and delivery
For seated dine-in, scan the QR code in the Shigram app, verify the restaurant and any table details shown, select items and place the order. It goes directly to the kitchen. Review items, quantities, customisations, prices and charges before placing any order. Restaurants handle delivery themselves; report delivery problems to support for resolution with the restaurant.
Cancellation
Orders cannot be cancelled once placed. A change of mind does not qualify for a refund. Failed payments, rejected orders, non-delivery and wrong orders are addressed separately in the refund policy, subject to applicable mandatory rights.
Wallet payments
The ShigramPay wallet is a semi-closed prepaid payment instrument (PPI) issued by Transaction Analysts (India) Pvt. Ltd., an RBI-authorised PPI issuer. ShigramPay Private Limited provides the technology platform; it is not the wallet issuer. Wallet use, applicable verification, limits and closure are subject to the issuer’s terms and applicable RBI directions. Shigram’s order-reversal process must not be read as removing an issuer-provided or legally required remedy.
Recognition
Face registration requires explicit consent and is optional for users aged 18 and over. Only an encrypted face template is stored. Review the biometric consent notice before enrolling. Another way to pay is always available.
Cashback
Where cashback is credited, it cannot be withdrawn as cash, expires 12 months after credit and is reversed if the associated order is refunded. No cashback rate or amount is promised here.
Account and wallet closure
Customers should use their wallet balance before closing the account. Any remaining balance is handled under the issuer’s terms and applicable RBI directions. This is not a forfeiture rule or a restriction of an applicable closure entitlement. Face-data deletion is a separate Profile action and does not erase legally retained payment records.
Responsible use
Provide accurate details, protect account access and do not misuse QR codes or another person’s identity. Discuss allergy or dietary requirements directly with the restaurant; an order note alone does not establish that a request can be met.
Rights and support
Nothing in these terms excludes a right or remedy that cannot lawfully be excluded. Contact support@shigrampay.com for help. For escalation, contact Vijayesh Pandey, Founder & CEO and Grievance Officer, at vijayesh@shigrampay.com or +91 83100 61600. We acknowledge complaints within 48 hours and resolve them within 15 working days.
Read the wallet issuer’s terms
Contact support