Delete your face data
Open Profile in the Shigram app and use the face-data deletion option. Your face data is permanently erased within 30 days. Registration is optional, and another way to pay remains available.
What is stored
Only an encrypted face template is stored, never raw photos. It is hosted in India on Amazon Web Services and Google Cloud servers in Mumbai; nothing is stored on the kiosk. These hosting providers do not receive access for their own purposes.
Payment and transaction records
Payment and transaction records are kept separately for as long as the law requires. Deleting face data does not erase records that must legally be retained.
Close an account with a wallet balance
Customers should use their wallet balance before closing their account. Any remaining balance is handled under the terms of Transaction Analysts (India) Pvt. Ltd., the wallet issuer, and applicable RBI directions. This does not require balance forfeiture or remove applicable closure rights.
Other data requests
For enquiries, notification preferences or other account-data requests, email support@shigrampay.com with the subject “Data deletion request”. Identify the relevant account or enquiry with minimal information. Do not send passwords, OTPs, face images or identity documents in the initial message. Proportionate verification may be needed.
What this page does
Viewing this page, uninstalling the app or clearing cookies does not delete server data. Profile is the self-service route for face data; this website does not operate a connected account-deletion button. An email link only opens your email app.
Help and escalation
Contact support@shigrampay.com for help. For escalation, contact Vijayesh Pandey, Founder & CEO and Grievance Officer, at vijayesh@shigrampay.com or +91 83100 61600. We acknowledge complaints within 48 hours and resolve them within 15 working days.
Read the wallet issuer’s terms
Contact support