LET’S CONNECT

There’s always room for a conversation.

Exploring Shigram for your restaurant, curious about the app, or looking for help? Start here.

For your restaurant

Explore ordering and billing with a demo of the platform.

Contact support

Product questions, partnerships and general support.

If your email app does not open, copy this address into your preferred email service. For order or payment help, include your order reference. Never send passwords or payment PINs.

Grievance contact

A CLOSER LOOK

Help us get your question to the right place.

For product questions, restaurant enquiries or help with an order, contact support@shigrampay.com. Include the details needed to identify your request, without sending sensitive credentials.

Order and payment support

Include the restaurant name, order reference, date and a short explanation. For a deducted payment, include the transaction reference if available. Never share a password, PIN, OTP or full card details.

Restaurant and partnership enquiries

Tell us your restaurant name, location, number of outlets and how you currently handle orders and billing. Use the demo form if you would like to discuss the platform for your restaurant.

Privacy and face-data requests

You can delete face data yourself from Profile in the app. For other data requests, describe what you need using your account contact details. Do not email face photos as part of a request.

Grievance escalation

Grievance Officer: Vijayesh Pandey, Founder & CEO. Email vijayesh@shigrampay.com or call +91 83100 61600. We acknowledge complaints within 48 hours and resolve them within 15 working days.