Who we are
Shigram is operated by ShigramPay Private Limited (CIN U58201KA2025PTC201861), #109, 2nd Floor, 27th Main Road, HSR Layout Sector 2, Bengaluru, Karnataka 560102. ShigramPay is the name used for wallet and optional recognition features. Support: support@shigrampay.com.
Website information
The demo form requests your name, restaurant name, Indian mobile number, city, number of outlets and billing method. Email and notes are optional. The notification form requests an email address. Do not include passwords, payment credentials or face images in either form.
Why information is used
Demo details are used to respond to your request and discuss the service. Notification requests are used for app availability updates. Agreement to demo follow-up does not grant permission for unrelated marketing or face recognition.
Form processing and service providers
On the configured IIS website, submitted fields pass through a server-side handler to Microsoft Power Automate. The flow may retain input in run history and forward it to the destinations configured by the operator. Those destinations, access controls and retention settings must be confirmed. The hosted design preview does not send form submissions.
Orders and restaurant access
App order details are shared with the selected restaurant to prepare and fulfil the order. For seated dine-in, customers scan the QR code in the Shigram app and place an order directly into the kitchen queue. Restaurants handle delivery themselves. The website enquiry form does not place an order or authorise a payment.
Wallet provider
The ShigramPay wallet is a semi-closed prepaid payment instrument (PPI) issued by Transaction Analysts (India) Pvt. Ltd., an RBI-authorised PPI issuer. ShigramPay Private Limited provides the technology platform; it is not the wallet issuer. The issuer’s terms and privacy notices apply to its wallet services, including any identity verification and transaction records it processes.
Optional face information
Face registration is optional, requires explicit consent and is available only to users aged 18 and over. We never store raw photos: we store only an encrypted face template. Templates are stored in India on Amazon Web Services and Google Cloud servers in Mumbai. These providers host the data for us; no third party receives access for its own purposes. Nothing is stored on the kiosk. There is always another way to pay at checkout.
Deletion and retention
You can delete your face data yourself from Profile in the app. It is permanently erased within 30 days. Payment and transaction records are stored separately and retained for as long as the law requires. Removing the app or clearing browser data does not by itself delete information already held on servers. Retention for website enquiries, notification requests and other non-payment records must be finalised in the operating schedule.
Choices and requests
Contact support to request access, correction or deletion of your information or to withdraw an optional permission, subject to applicable rights and proportionate identity checks. Use Profile for self-service face-data deletion. Demo follow-up, app updates, recognition and unrelated marketing are separate purposes. Do not email face images, passwords or payment credentials.
Contact and complaints
Contact support@shigrampay.com for help. For escalation, contact Vijayesh Pandey, Founder & CEO and Grievance Officer, at vijayesh@shigrampay.com or +91 83100 61600. We acknowledge complaints within 48 hours and resolve them within 15 working days.
Changes
Material updates will be identified by a revised date. Where a new processing purpose requires consent, we will request a separate choice; continued browsing is not treated as consent to new optional purposes.
Read the wallet issuer’s terms
Contact support