Who provides this feature
The Shigram platform is operated by ShigramPay Private Limited (CIN U58201KA2025PTC201861), #109, 2nd Floor, 27th Main Road, HSR Layout Sector 2, Bengaluru, Karnataka 560102. Questions: support@shigrampay.com.
Eligibility and choice
Face registration is available only to users aged 18 and over and requires explicit consent. It is optional. There is always another way to pay at checkout. Ordering food, opening a wallet or reading this notice does not register your face.
Data and purpose
We use an encrypted face template to recognise you when you choose supported ShigramPay recognition at checkout. We never store raw photos. Recognition and payment authorisation are distinct: consent to enrol is not blanket permission for future debits, marketing or other uses.
Storage and access
Your encrypted face template is stored in India on Amazon Web Services and Google Cloud servers in Mumbai. These providers only host the data for us. Nothing is stored on the kiosk. No third party receives access to face data for its own purposes.
Consent wording
The enrolment screen should present an affirmative choice: “I am aged 18 or over and explicitly consent to ShigramPay using my encrypted face template for optional recognition as described in this notice. I understand where it is stored, that another payment method is available, and how to delete it.” This website page and its illustrative switches do not capture enrolment consent.
Withdraw and delete
You can delete your face data yourself from Profile in the app. It is permanently erased within 30 days. Payment and transaction records are stored separately and retained for as long as the law requires. To withdraw recognition, delete your face data from Profile. Contact support if you cannot access that control.
Other permissions
A recognition choice is separate from marketing and loyalty participation. No optional permission should be preselected or made a condition of ordinary ordering.
Questions or complaints
Contact support@shigrampay.com for help. For escalation, contact Vijayesh Pandey, Founder & CEO and Grievance Officer, at vijayesh@shigrampay.com or +91 83100 61600. We acknowledge complaints within 48 hours and resolve them within 15 working days.