Company and registered office
ShigramPay Private Limited (CIN U58201KA2025PTC201861), #109, 2nd Floor, 27th Main Road, HSR Layout Sector 2, Bengaluru, Karnataka 560102.
Support
Email support@shigrampay.com for order, delivery, wallet, account or data-related issues. Include your order or transaction reference where relevant and explain the outcome you seek. Do not include passwords, OTPs, payment credentials or face images.
Grievance Officer
Vijayesh Pandey, Founder & CEO, is the Grievance Officer. Email: vijayesh@shigrampay.com. Phone: +91 83100 61600. Postal complaints may be addressed to the Grievance Officer at the registered office above.
Response times
We acknowledge complaints within 48 hours and resolve them within 15 working days. Include earlier correspondence and any reference number when escalating an unresolved issue.
Restaurant and wallet coordination
Restaurants handle delivery themselves; support coordinates delivery complaints with the restaurant. The ShigramPay wallet is a semi-closed prepaid payment instrument (PPI) issued by Transaction Analysts (India) Pvt. Ltd., an RBI-authorised PPI issuer. ShigramPay Private Limited provides the technology platform; it is not the wallet issuer. Wallet matters may require coordination with the issuer under its terms and applicable RBI directions.
Outcome and further rights
We explain the outcome of a complaint. If you remain dissatisfied, contact the Grievance Officer with your reasons. These channels and timelines do not restrict any external remedy available under applicable law or the issuer’s terms.
Read the wallet issuer’s terms
Contact support