Contracting parties
Shigram is operated by ShigramPay Private Limited (CIN U58201KA2025PTC201861), #109, 2nd Floor, 27th Main Road, HSR Layout Sector 2, Bengaluru, Karnataka 560102. A signed merchant agreement or order form identifies the enabled services, outlet details and commercial terms. These general terms do not replace a signed commercial agreement.
Wallet roles
The ShigramPay wallet is a semi-closed prepaid payment instrument (PPI) issued by Transaction Analysts (India) Pvt. Ltd., an RBI-authorised PPI issuer. ShigramPay Private Limited provides the technology platform; it is not the wallet issuer. Merchant settlement arrangements and payment obligations are governed by the applicable issuer and commercial agreements; no settlement timetable is created by this page.
Menu and kitchen operations
Keep menu availability, prices, taxes, item descriptions and customisation options accurate. Monitor kiosk and app orders, including seated dine-in QR orders that go directly to the kitchen. Place the correct QR code in the intended dine-in area and check it after changes.
Fulfilment and delivery
Restaurants prepare and fulfil orders and handle delivery themselves. Cooperate with support in resolving delivery issues, non-delivery and wrong orders. Report rejected orders promptly so the applicable wallet reversal can be processed.
Customer cancellations and reversals
Customers cannot cancel once an order is placed, and change-of-mind refunds are not offered. Restaurant rejection triggers an instant wallet reversal; non-delivery or a wrong order is reversed to the wallet after checking with the restaurant. These rules remain subject to applicable mandatory rights and issuer requirements.
Customer information and recognition
Restrict staff access to what is needed for their work and remove access when staff leave. Do not treat an order or payment as consent to marketing. Face registration is optional, explicit-consent based and limited to users aged 18 and over. No face data is stored on kiosks.
Commercial terms and continuity
Fees, equipment costs, settlement terms, support levels, data roles and termination provisions belong in the signed agreement. Maintain a practical fallback for device or connectivity failures.
Complaints
Contact support@shigrampay.com for help. For escalation, contact Vijayesh Pandey, Founder & CEO and Grievance Officer, at vijayesh@shigrampay.com or +91 83100 61600. We acknowledge complaints within 48 hours and resolve them within 15 working days.
Read the wallet issuer’s terms
Contact support