Set expectations after ordering
An order confirmation gives the customer a starting point. Subsequent preparation updates help them understand where their order is in the restaurant’s workflow.
Customer experience
Less “is it ready?” More peace of mind.
Keep customers in the loop from order placed to ready for collection, right on their phone.
Interactive preview
Good things take a little time.
Your café favourites are being made just for you.
Order #1024Takeaway
1 × Cold coffee₹140
1 × Grilled sandwich₹180
In the kitchen
01
Clear preparation updates
02
Ready-to-collect notification
03
Less checking at the counter
HOW IT WORKS
One familiar flow.
01
Order is confirmed
The customer receives confirmation of the placed order.
02
Kitchen starts preparing
The kitchen starts preparing the food.
03
Track the update
The customer checks available preparation updates.
04
Collect when ready
The customer collects the order when notified that it is ready.
AT YOUR RESTAURANT
Clear preparation updates
Show the stage that matters, in plain language. Customers can check progress without asking your staff.
Let the ready notification bring customers back to the counter, instead of a crowd waiting around it.
Book a free demoON THE OTHER SIDE OF THE COUNTER
A coffee break without the guesswork.
Explore the same connected experience from the customer’s side.
BETTER TOGETHER
Works with the rest of your day.
IN PRACTICE
Make order progress easier to follow.
A placed order should not leave customers guessing. Shigram shows preparation progress on the customer’s phone, from confirmation to readiness for collection.
Let readiness bring customers back
A ready-to-collect notification helps customers know when to return to the counter. It gives staff a way to communicate progress without answering the same question repeatedly.
Keep delivery questions with the restaurant
Preparation tracking is different from a promise of live rider GPS or a guaranteed arrival time. Restaurants handle their own deliveries; support coordinates delivery problems with the restaurant.
YOUR NEXT CHAPTER STARTS AT THE COUNTER